Return & Exchange
Thanks for shopping at Sportantz.
Return & Exchange Policy
- All the products sold are not refundable.
- Exchange is allowed for normal priced items only (not including sales/ promotion items).
- Only defective items (examples: torn or obvious stains) are allowed to exchange. As such, snapshot of the defective part/s is required as a proof.
- Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered as defect.
- Requests for exchange due to size/ fitting reasons is accepted.
- All the return/ exchanged items must be in its original condition (tag attached, unworn, unwashed and unaltered). We reserve the right to reject such return/ exchange if the items are found not in its original condition.
- All return/ exchanged items must be mailed back to our office within seven (7) days of receipt.
- Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display as accurately as possible, the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.Requests for return/ exchange due to such reason will be rejected.If u have any doubt of our color, please go through our store to avoid any misunderstanding in the future.
- All the shipping costs for return/ exchange are under buyers own responsibility and are not refundable.
- We strongly advise you to use a traceable shipping service or to purchase a shipping insurance if your shipping product is over RM100. Epicsense will not take any responsibility on the missing or lost items of your return.
For return, kindly mail to:
96-01, jalan setia tropika 1/7, taman setia tropika, 81200 johor bahru, johor, malaysia